Support

Support You Can Count On   The Firefighter Response System comes with outstanding, FREE phone and email support. Support emails will be answered within one business day and phone calls will be answered during our normal business hours: 8:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday (U.S. holidays excepted).   Contact Support or call 877-274-2377

Emergency Support   Part of our commitment in providing outstanding support includes free 24/7 emergency support. Emergency support is designed for customers who are having problems accessing their application to view their response data or for volunteers who are not able to register their responses. In the rare event that either of these problems should occur, support personnel will answer your call no matter what day or time it is.